Shipping Policy

Where we deliver

• Bud Bud, Bardhaman and nearby towns — our own delivery, and counter pickup from our shop.
• Across West Bengal — by courier and parcel service.
• Rest of India — by courier, for parts the carrier accepts.
• Batteries are restricted goods for air transport, so they travel by surface only. Some remote PIN codes and islands cannot be served for batteries; we tell you before taking payment.
• We do not ship outside India.

Delivery charges

• Counter pickup from our shop: free.
• Standard delivery: free on most orders; any charge is shown on the checkout page before you pay.
• Express delivery, where available: ₹120.
• Heavy items such as batteries and motors to far locations may carry an extra courier charge, which we quote and confirm with you before dispatch.

How long it takes

• Orders are packed within 1 working day. Orders placed after 6 pm, on Sundays or on holidays are packed the next working day.
• Bud Bud and Bardhaman district: 1–2 working days.
• Rest of West Bengal: 2–4 working days.
• Rest of India: 4–8 working days.
• Counter pickup: ready the same day in most cases; we message you when it is ready.
• Out-of-stock or specially sourced parts take longer — we tell you the expected date before you pay.

You can check the estimate for your own PIN code on any product page before ordering.

Cash on delivery

Cash on delivery is available for orders up to the limit shown at checkout and only in the PIN codes we serve for it. Larger orders must be paid online. The limit and the serviceable PIN codes are shown on the checkout page for your address.

Tracking your parcel

• We message you on WhatsApp at each step — confirmed, packed, shipped and delivered.
• Once shipped, the courier name and tracking number appear on your order page with a tracking link.
• If tracking has not moved for 3 working days, call or WhatsApp us on 7501849610 and we will chase the courier.

Receiving your order

• Please check the parcel in front of the delivery person. If the outer box is torn, wet or opened, refuse it and tell us the same day.
• Report transit damage within 48 hours of delivery with photographs of the box and the part, so we can claim from the courier.
• If nobody is available, the courier normally tries again the next working day. After three failed attempts the parcel returns to us and we refund the order less any courier cost already incurred.
• An incorrect or incomplete address can delay or return a parcel; please check your address and PIN code before paying.